Refund policy

All sales are final. Because our products are handmade in small batches and used directly on the skin, we are not able to accept returns or exchanges.

If something is wrong with your order

If your order arrives damaged or broken, or you received the wrong item, we will make it right. You have 10 days from the date of your order to email support@shaaetallow.com with your order number and a photo of the item and its packaging. We will send a replacement at no cost to you. After 10 days we are not able to offer a replacement or refund.

Melting and warm weather

Tallow is a natural fat and can soften in transit during hot months. If your balm arrives soft, let it set at room temperature or in the refrigerator for a few hours and the texture will firm back up. The product is unaffected, so softening on its own is not treated as damage.

Lost or stolen packages

Once the carrier marks a package as delivered, we are not able to issue a replacement or refund. If tracking shows your package lost in transit, email us and we will help file a claim with the carrier.

Cancellations

Orders ship within 1-2 business days, so a cancellation request needs to reach us before your order goes out. Email support@shaaetallow.com as soon as you can and we will cancel it if it has not already shipped.

Skin sensitivity

Every ingredient is listed on the product page and on the jar. We are not able to offer refunds for sensitivity or a reaction, so please read the ingredients before ordering and patch test if you are unsure.

Questions

Email support@shaaetallow.com and we will reply within 1-2 business days.